--- title: Customer Support | Pumptec description: Reach out to Customer Support. We'll do whatever it takes to help solve your issue. --- ![](https://secure.game9time.com/205666.png) Need to place an order or technical support? Call [(763) 433-0303](tel:7634330303) or email [customersupport@pumptec.com](mailto:customersupport@pumptec.com). X [![Pumptec logo](https://www.pumptec.com/hubfs/logos/pumptec_logo.svg "Pumptec logo") ](https://www.pumptec.com/) [SPEAK WITH A PUMP EXPERT](https://www.pumptec.com/contact-pump-expert) MENU [![Pumptec logo](https://www.pumptec.com/hubfs/logos/pumptec_logo.svg "Pumptec logo") ](https://www.pumptec.com/) [SPEAK WITH A PUMP EXPERT](https://www.pumptec.com/contact-pump-expert) Search [![pumptec_logo](https://www.pumptec.com/hubfs/logos/pumptec_logo.svg)](https://www.pumptec.com/) [![Speak With a Pump Expert](https://no-cache.hubspot.com/cta/default/7644413/ae75fe13-0edc-4b1f-b05b-e5cf004e7592.png)](https://cta-redirect.hubspot.com/cta/redirect/7644413/ae75fe13-0edc-4b1f-b05b-e5cf004e7592) [![Troubleshooting & Support](https://no-cache.hubspot.com/cta/default/7644413/d9781e4d-b3b9-40fa-bb1d-b85a459ba8d9.png)](https://cta-redirect.hubspot.com/cta/redirect/7644413/d9781e4d-b3b9-40fa-bb1d-b85a459ba8d9) # Customer Support ## Whatever It Takes Supporting our customers is just as important as building high-performance pumps, and our attitude about addressing your issue or need is, “whatever it takes.” Our focus on the long-term relationship means we’re just as eager and helpful in supporting you after the sale as we are when we first partner with you. We’re happy to discuss any issue or need related to service, parts, sales or your account. **Call us directly at 763-433-0303 or [contact us](https://www.pumptec.com/contact-us).** ![location](https://www.pumptec.com/hubfs/icons/about/location.svg "location") ## Shipping Information Pumptec will ship your product(s) via one of our carriers or by a carrier of your choice. Whether it is one item or pallets, we can ship almost anywhere in the world. For more information call Customer Support for details at 763-433-0303. ![value](https://www.pumptec.com/hubfs/icons/about/value.svg "value") ## Returns and Exchanges We understand that you may want to return your Pumptec system for one reason or another. [Please click here to view and fill out the **Pumptec Returns Authorization Request Form**](https://www.pumptec.com/customer-support/returns-exchanges). ![quality_icon](https://www.pumptec.com/hubfs/icons/about/quality_icon.svg "quality_icon") ## Warranty PUMPTEC INC., as a manufacturer warrants to the original purchaser of each new pump or other product of its’ own manufacture, for a period of one year from the date of shipment from the factory to be free from defects in material and workmanship under NORMAL use and service. [Read our full Warranty Policy](https://www.pumptec.com/hubfs/docs/Pumptec_Warranty_Policy.pdf). > Appreciated the prompt acknowledgement and shipping time. > > **DANNY GLOVER** > Cleaning Sales, Inc. > The salespersons I spoke with were very knowledgeable and patient with me choosing both of my pumps. Customer service is second to none! > > **BARRETT KLEINKNECHT** > Kleink’s Mosquito & Ant Control LLC > I always get the right help and answers from Pumptec. > > **COLIN ALBRIGHTON** > CATA Group > Great service, friendly staff, and very knowledgeable. 5 Stars. > > **TONY ANDERSON** > The Bug Shop   ## Need help? #### CONNECT WITH A PUMP EXPERT ## PUMP COMPARISON CHEAT SHEET #### YOUR QUICK GUIDE TO SELECTING THE RIGHT PUMP FOR YOUR APPLICATION [![GET THE GUIDE](https://no-cache.hubspot.com/cta/default/7644413/a727548c-03db-4eaa-b21e-6579cc1a60d1.png)](https://cta-redirect.hubspot.com/cta/redirect/7644413/a727548c-03db-4eaa-b21e-6579cc1a60d1) ![Pump Comparison Cheat Sheet Thumbnail](https://www.pumptec.com/hs-fs/hubfs/images/content/Pump%20Comparison%20Cheat%20Sheet%20Thumbnail.png?width=747&name=Pump%20Comparison%20Cheat%20Sheet%20Thumbnail.png "Pump Comparison Cheat Sheet Thumbnail") [![pumptec_logo](https://www.pumptec.com/hubfs/logos/pumptec_logo.svg "pumptec_logo")](https://www.pumptec.com/) 700 McKinley Street Anoka, MN 55303 Phone: (763) 433-0303 Fax: (763) 433-0404 Toll Free Fax: (888) PUMPTEC © 2026 PUMPTEC. ALL RIGHTS RESERVED. [PRIVACY POLICY](https://www.pumptec.com/privacy-policy) ![](https://px.ads.linkedin.com/collect/?pid=2051674&fmt=gif)